tiltdrop-legal

Tilt Drop – Support & Contact

Welcome to the support page for Tilt Drop, a physics-based arcade game available on the App Store.

If you are experiencing issues, have questions, or want to send feedback, you are in the right place.

1. Contact

For any problem, suggestion, or bug report, you can reach us at:

Email: ezequielbrrt@gmail.com

When contacting us, please include (if possible):

Your device model (e.g., iPhone 15, iPhone SE)
iOS version
Game version (visible in the App Store or app settings)
A brief description of what happened
Screenshots or screen recordings, if relevant

We will do our best to respond as soon as possible.

2. Frequently Asked Questions

2.1 How do I control the ball?

Tilt your device left or right. The game uses your iPhone’s accelerometer to steer the ball mid-fall. Make sure motion sensors are not restricted on your device.

Note: The game requires a physical device. It does not work on the iOS Simulator.

2.2 Can I play without spending real money?

Yes — all boosters and cosmetics (ball colors, peg colors) can be unlocked by earning points through normal gameplay. Real-money in-app purchases are entirely optional and only offer point packs as a shortcut.

2.3 My progress was lost. What happened?

Progress (score, level, unlocks) is saved locally on your device. Deleting and reinstalling the app will reset all saved data. iCloud backup is not currently supported, so please keep the app installed to preserve your progress.

2.4 The ball seems stuck. Is that a bug?

No — if the ball is immobile for 3 seconds, the game automatically applies a nudge to free it. This is intentional behavior to keep the game moving.

2.5 Is there a maximum level?

Levels are endless. Peg density stops increasing after level 10, and the Carousel mechanic is introduced at level 30, but you can keep playing indefinitely. Your score accumulates across all levels — there is no reset.

2.6 The game crashes or does not open

Try the following steps:

Close the app completely and reopen it.
Make sure you have the latest version of Tilt Drop installed from the App Store.
Restart your device.
If the issue continues, uninstall and reinstall the game.

If none of these steps help, contact us at ezequielbrrt@gmail.com with your device model and iOS version.

2.7 How do I report a bug or suggest a feature?

Send us an email at ezequielbrrt@gmail.com with:

Subject: Tilt Drop – Bug Report or Tilt Drop – Feature Request
A short description of the issue or idea
Steps to reproduce (for bugs)

We genuinely appreciate player feedback — it shapes future updates.

3. In-App Purchases & Refunds

All payments for Tilt Drop are processed securely by Apple’s StoreKit. We do not handle payments or refunds directly.

For refund requests or billing issues, please contact:

Apple App Store Support via your Apple ID account or reportaproblem.apple.com

4. Privacy

For details about how Tilt Drop handles your data (spoiler: it collects none), please read our:

Thank you for playing Tilt Drop! Your feedback helps us keep improving the game.